Frequently Asked Questions
Have questions? Our FAQ section has you covered with quick answers to the most common inquiries.
How long does a transaction take?
Execution time depends on the amount and the type of transaction.
– For amounts up to CHF 1,000, execution is almost immediate.
– For standard transactions, the duration depends on third-party services and usually does not exceed 30 minutes.
– For transactions flagged as higher risk (depending on amount, client data, and other factors), additional approval is required under AML procedures. In such cases, the transaction date is agreed individually.
Does the company withhold taxes from the client when trading cryptocurrency?
The company is not a tax agent and does not withhold any taxes or other payments from the client, except those explicitly provided for in our Terms of Business. All transaction conditions are communicated to the client in advance and documented in the receipt issued after completion.
Are there minimum or maximum amounts for exchange?
The minimum exchange amount is 100 USDT. There is no fixed maximum limit; for larger transactions, the terms (limit, rate, fee) may be agreed individually. Fees depend on the amount and the direction of the exchange; current conditions are available in the 'Exchange' section and in the calculator.
Can I use a bank account to buy cryptocurrency or receive funds from its sale?
At present, transactions are only possible in cash. In the future, we plan to offer clients the option of trading via bank accounts, and the necessary preparations are already underway.
Can the company, at the client’s request, transfer funds to a third party or conduct transactions involving third parties?
No. We do not transfer funds to third parties or conduct transactions on behalf of third parties. As part of our AML/KYC procedures, we use test microtransactions solely to verify the client’s control over the specified crypto wallet. After the transaction is completed, the client is free to manage their assets and transfer them to any recipients of their choice.
Do you report my transaction information to government authorities?
We do not engage in automatic exchange of transaction data with government authorities. The rules for handling client and transaction information are set out in our Privacy Policy. Requests from supervisory or legal authorities are reviewed on a case-by-case basis, strictly in compliance with the law and with the support of qualified legal counsel.